Enterprise Support
Discover Software Solutions provides customer support for OptiSys customers throughout onboarding and ongoing use of the platform.
Our objective is to help customers successfully provision, configure, integrate, and operate OptiSys within their authorized technology environments.
Support Areas
OptiSys support can assist with matters including:
- Account and tenant access
- Marketplace onboarding
- Subscription and entitlement issues
- Initial platform provisioning
- Integration configuration
- API connectivity
- Technical troubleshooting
- Platform functionality
- Service incidents
- Security-related concerns
- Billing and account questions
- General product assistance
Marketplace Customers
Customers purchasing OptiSys through a supported cloud Marketplace can contact Discover Software Solutions for assistance with OptiSys provisioning, activation, account configuration, and application-level support.
Marketplace billing or cloud-provider account matters may also be subject to the applicable Marketplace provider's support processes.
Reporting Technical Issues
When contacting support, customers should provide information sufficient to investigate the issue, such as:
- Organization or tenant
- Description of the issue
- Relevant service or feature
- Approximate time of occurrence
- Error messages where appropriate
- Steps necessary to reproduce the issue
Customers should not send passwords, private keys, access tokens, or other sensitive credentials through ordinary support communications.
Security Issues
Potential security vulnerabilities or suspected security incidents involving OptiSys should be identified as security-related when contacting Discover Software Solutions so that they can be appropriately evaluated.
Contact Support
Support Email: support@discoversoftwaresolutions.org
Support Availability: support@discoversoftwaresolutions.org